You can download subtitled videos and your original video in different aspect ratios. You can also download TXT files, useful for repurposing your audio or video to text. VTT and SRT files are also available if you use other tools for video editing alongside Subly, or need to upload the subtitles separately on social media. Log into your account and click the Download button to see the available file formats.
We believe your video content should be available for your audience whenever you'd like to share it with. We have the Subly share feature for you to share a public link with whoever you choose when you've finished editing your video. You don't have to share the link if it's not for public use. Subly has many other interesting features. Check out different plans and what they offer.
We always love to hear your suggestions on how we can improve our product. Please submit your idea or vote for new features on our Roadmap page.
We haven't enabled sharing to social or content platforms for the moment, but we are working hard on new features. Please vote for what you’d like to see next or leave your suggestions on our Roadmap.
Use Subly editor to download video or audio files with subtitles. Once you've finished editing your video or audio, simply click the download button top right and select the sizes and formats (video, SRT, VTT or TXT) you need. Then click download, your files will download to your device or to Google Drive. Log into your Subly account to start.
Use Subly to merge SRT with MP4 online. If you already have an SRT file, you can add this to a video (.MOV or MP4) that you have uploaded to Subly. Once uploaded you can edit if needed, or just use it as it is. Just look for the tool icon in the editor screen to find the option to upload your own SRT file.
Once you download your video, it will have your SRT file burned into it unless you choose a different download option. Learn more about Subly's caption generator.
When you've finished with your editing you simply hit the download button and select the types of files you'd like to download, including VTT and SRT as options. Learn more about our automatic video captioning feature.
Upload a video and go to the editor, then select the ‘Size’ tab and choose the size you need. Pick from 16:9, 9:16, 1:1 or 4:5. This will help with all your favourite platforms like YouTube, Facebook, Instagram, Twitter, LinkedIn, TikTok, Snapchat and Pinterest.
Yes you can select fit with border when editing your video to move your subtitles to the border and give the main frame more space. Find this option by logging into your Subly account and exploring your editor features.
To speed up your editing even more, you can use style templates in Subly to save the colours and styles you usually choose and select in just one click over and over again. Templates are available for Premium and Business features only. Check this and other features Premium and Business plans offer.
You can style your subtitles, headlines and add your own brand logo to your video. Open your Subly editor and brand your subtitles in a couple of clicks.
You can change the timestamps on your videos in the subtitles editor. You can add, edit and delete timestamps too. Log into your Subly account and open your subtitles editor.
No, the unused minutes from one month won’t roll over into the following month. However, your monthly time budget will refresh.
Let’s say you are on a 500-minute monthly plan. So, you have 500 minutes in January and you spend 450 minutes by the end of the month. On February the 1st, your remaining 50 unused minutes will be deleted, and you’ll get your monthly budget of brand new 500 minutes. These will be available to you until the 1st of March, etc.
If you’re on a Business plan, we can be flexible about how you spend your minutes. Contact us to talk about it.
Your minute budget is spent based on the duration of the video/audio content you upload and the number of actions you are performing on it.
If you have a 4-minute-long video and you upload it for transcription, that will deduct 4 minutes from your time budget.
If you decide to translate that content into French, that will “cost” you another 4 minutes.
Want it in Spanish? That’s 4 more minutes out of your budget.
In total, if you transcribe a 4-minute video and translate it into 2 languages, that’s going to deduct 12 minutes from your budget: 4 for transcription and 4 more for each of the translations – 3x4 minutes is 12 minutes.
If you’re on a Business plan, we can be flexible about how you spend your minutes. Contact us to talk about it.
You can use Subly with Google Drive to download and upload your files, with your Premium and Business plans. Permissions are only required for the 'Upload from Google Drive' and 'Save to Google Drive' features. If you don't click on those buttons, Subly will have no permissions at all for your Google Drive. Check what other features you can find in our Premium and Business Plans.
We currently support .mp4 or .mov for video and any audio files. You can even upload your audio file, add an image to it and turn it into a powerful .mp4 file with subtitles. If your file format doesn’t match, you can use a free 3rd party converter. Learn more about our audio to video feature.
If you're happy with your transcribed video you can select translation and translate to over 67 languages automatically. You can then make any final changes to the translations before downloading your video. Learn more about our automatic translation feature.
Of course, we're here to help you get your content in any language you need. You can transcribe different videos in the original language spoken to translate to over 67 languages. When you're happy with your original transcription you just select translation and choose the other languages you'd like to repurpose your content in. Learn more about how the automatic subtitle translator works.
With Subly you can translate audio and video. We support translation in various languages and dialects including:
Yes, we have annual or monthly plans for all the paid subscriptions. You'll receive up to 20% off when subscribing to an annual plan. Discover our plans and features.
A free trial is available to all new customers for our Premium plan. That way you can try all Premium features before you even need to buy. Go to our Pricing page to sign up and start your free trial. Remember to upgrade your account before the end of the trial period to keep using the platform and accessing all the features. You can select the plan that suits you from the Explore Plans section within your account.
Transcription accuracy depends on many factors. Our transcription is supported by Artificial intelligence (AI). Although AI technology has made huge advances in recent years, it is not optimal in every situation. The greatest factor of accuracy is the quality of the recording. If your audio has a lot of background noise the accuracy is likely to suffer. If there is little background noise, you use a professional mic for clear audio and one person speaks at a time, your transcription will be much more accurate. Learn more about the automatic transcription feature.
The storage you have on Subly depends on the plan you select, ranging from 1GB to 200+ GB. Discover our plans and features.
Of course! We always want Subly users to share the love, so every time you refer a friend, you'll get 5 minutes if they sign up for a free account and an extra 10 minutes if they upgrade to a paid plan. Your friend will get the extra minutes too! Log in to refer to friends today.
The maximum file size you can upload for automatic transcription depends on your subscription plan. You can find more details about Subly Plans on our plans and features page
All our content and user content is saved in the Cloud. Public Cloud Providers are one of the most secure services in the world and they maintain very high levels of security standards. When we develop our product we make sure to keep the high standards. We are constantly optimising and improving where needed and working with Engineers of our Cloud Providers very closely to ensure no data or content is compromised.
We take security very seriously at Subly, for our users and infrastructure. Subly is built on major suppliers which means we use the best practices, security measures and tools.
Video recorded on newer iPhones or iPads are usually saved in HEVC (High Efficiency Video Coding) format to take up less space on the device. This format of video has limited support on Subly and so may lead to some discolouration of the video. If you are wanting to burn subtitles onto your video, we recommend first exporting your HEVC to a more compatible H.264 format before uploading to Subly. Please see details from Apple https://support.apple.com/en-us/HT207022
If you still think this is a Subly issue, contact us directly.
Our transcription uses AI and the quality of the transcription really depends on the quality of the audio; the spoken language, pronunciation, and background noise. We are constantly improving the transcription quality and striving for 100% accuracy in the future. Because of many factors that we can't influence, the transcription may not be 100% accurate. That’s why we've built an easy-to-use platform so you can make any edits you need to, in seconds. Log into your Subly account and correct any mistakes in minutes.
We're sorry you're having problems. The first step, try to log out and back in. The next step is to try a different browser. If that doesn't work, please email email@example.com with a screenshot of your error message and any details. The team is always ready to help you find a fix. Keep in mind that the translation feature is available only with Premium and Business subscriptions.
We're sorry you're having problems. First step is to check if your file is the correct format, extension and size. Then try to log out and back in. Next step is to try a different browser. If that doesn't work, please email firstname.lastname@example.org with a screenshot of your error message and any details.
The reset password link only works for users who entered an email and password to sign up. Check to see if you signed up with your Google account instead. If that doesn't work, please email email@example.com
Don’t worry, sometimes our reset emails end up in your spam folder. Check there first, if you still can't find it please let us know at firstname.lastname@example.org and one of our team will be in touch.
Don’t worry, sometimes our emails end up in your spam folder. Check there first, if you still can't find it please let us know at email@example.com and one of our Subly Superheroes will be in touch.
Your feedback is always useful, please email firstname.lastname@example.org if you spot something that needs to be fixed.
We love to help and hear your feedback and suggestions. It all helps us to keep building an even better SaaS product for you. The Subly Superheroes are available at email@example.com. Contact us and we’ll make sure to get back to you as soon as we can!
Sure! Both Premium and Business have different sharing options. With your Premium account, you can share your project link for review. Business account allows adding teammates to share minutes and edit video and audio together. Save time subtitling or translating content with your global team. Learn more about features our plans include.
You can edit subtitles online with the Subly editor. Subly will transcribe your video and generate subtitles automatically. You can leave your automatic subtitles as they are, or you have the options to edit subtitles for the accuracy or even style. You can download closed captions as an SRT or VTT file, or open captions with the subtitles as part of your video. Learn more about Subly audio and video captioning.
Subly supports transcription in various languages. We support transcription of different dialects in English, but also our foreign language transcription includes:
Learn more about how Subly automatically transcribes audio and video captions.
Your existing plan will be cancelled, your new plan will be effective immediately, and you will receive a charge for the new plan. Remaining minutes from your previous plan will not be rolled into the new plan. Your monthly billing date will be updated to the date you made changes to your plan. Speak to our support team if you need any help.
Your existing plan will be cancelled, your new plan is effective immediately, and you receive a charge for the new plan. Remaining minutes from your previous plan are not rolled into the new plan. Your new renewal date is one year after the date you change your plan. For example, if you change your plan on 14 June 2021, the new plan automatically renews on 14 June 2022. Speak to our support team if you need any help.
As we offer flexible rolling monthly subscription and annual plans, we don't offer refunds. You can also try before you buy and sign up for a 7-day trial period, so you can decide if we are the right product for you! Check our pricing and plans. If you cancel a plan, you will have access to all of the features until the end of your billing period and then you'll be moved to a Free plan and no longer invoiced.
Do you really have to go? Log in to your Subly account and go to your Settings (you can find it by clicking your profile icon top right). Select Delete user account to leave us. Be sure you really want to, once you've deleted your account there’s no getting your content back.
Do we really have to break up? Maybe just take a break and you'll soon miss us! But seriously, to cancel your paid subscription, log in to your Subly account and go to your Settings (you can get there by clicking your initial top right). Look for Subscription and select change plan. This will cancel your subscription at the end of your billing cycle which means you will not be charged again but you will still have access for the rest of your billing cycle. Speak to our support team if you need any help.
If you delete your account by mistake please contact our support team within 24hrs so that we can reinstate it for you. Please note that deleted accounts cannot be recovered after 30 days.
Your existing plan will remain active until the end of your billing period for your subscription. Your new plan will be effective from the end of your current plan's billing period. Remaining minutes from your previous plan will not be rolled into the new plan. Your monthly billing date will be updated to the date you made changes to your plan. Speak to our support team if you need any help.
Go to my.getsubly.com/login and either enter your email and password or use the 'Sign in with Google' button. You'll need to use the method you signed up with. Speak to our support team if you need any help.
Even though we used to have an option for a free plan, it is not the case anymore. Subly is not free. There is an option of a free trial period, as well as a paid one-use option in case you only have one simple project you need to use Subly for. Learn more about our pricing and plans page.