We don't offer monthly plans, but our Personal Plan allows you to just purchase minutes as and when you need them. Discover our plans and features.
You can download subtitled videos and your original video in different aspect ratios. You can also download TXT files, useful for repurposing your audio or video to text. VTT, TTML, and SRT files are also available if you use other tools for video editing alongside Subly, or need to upload the subtitles separately on social media.
We believe your video content should be available for your audience whenever you'd like to share it with. We have the Subly share feature for you to share a public link with whoever you choose when you've finished editing your video. You don't have to share the link if it's not for public use. Subly has many other interesting features. Check out different plans and what they offer.
We always love to hear your suggestions on how we can improve our product. Please submit your idea or vote for new features on our Roadmap page.
You can share the preview video straight social media platforms or via email. To access the preview, click the share button inside the editor and then copy link. Please vote for what you’d like to see next or leave your suggestions on our Roadmap.
Use Subly editor to download video or audio files with subtitles. Once you've finished editing your video or audio, simply click the download button top right and select the sizes and formats (video, SRT, VTT or TXT) you need. Then click download, your files will download to your device.
Use Subly to merge SRT with MP4 online. If you already have an SRT file, you can add this to a video (.MOV or MP4) that you have uploaded to Subly. Once uploaded you can edit if needed, or just use it as it is. Just look for the tool icon in the editor screen to find the option to upload your own SRT file.
Once you download your video, it will have your SRT file burned into it unless you choose a different download option. Learn more about Subly's caption generator.
When you've finished with your editing you simply hit the download button and select the types of files you'd like to download, including VTT and SRT as options. Learn more about our automatic video captioning feature.
Upload a video and go to the editor, then select the ‘Size’ tab and choose the size you need. Pick from 16:9, 9:16, 1:1 or 4:5. This will help with all your favourite platforms like YouTube, Facebook, Instagram, Twitter, LinkedIn, TikTok, Snapchat and Pinterest.
You can change the timestamps in the subtitle editor or on the video timeline. Easily add, edit or delete timestamps too whilst keeping them in sync.
Your minute budget is spent based on the duration of the video/audio content you upload and the number of actions you are performing on it.
If you have a 4-minute-long video and you upload it for transcription, that will deduct 4 minutes from your time budget.
If you decide to translate that content into French, that will “cost” you another 4 minutes.
Want it in Spanish? That’s 4 more minutes out of your budget.
In total, if you transcribe a 4-minute video and translate it into 2 languages, that’s going to deduct 12 minutes from your budget: 4 for transcription and 4 more for each of the translations – 3x4 minutes is 12 minutes.
If you’re on a Enterprise plan, we can be flexible about how you spend your minutes. Contact us to talk about it.
We currently support .mp4 or .mov for video and any audio files. You can even upload your audio file, add an image to it and turn it into a powerful .mp4 file with subtitles. If your file format doesn’t match, you can use a free 3rd party converter. Learn more about converting audio to video.
You can translate to over 70 languages automatically. See our subtitle translation page.
Of course, we're here to help you get your content in any language you need. You can transcribe different videos in the original language spoken to translate to over 70 languages. When you're happy with your original transcription you just select translation and choose the other languages you'd like to repurpose your content in. Learn more about how the automatic subtitle translator works.
With Subly you can translate audio and video. We support subtitle translation in various languages and dialects including:
If you need more minutes you can purchase additional minutes with your plan, or you can upgrade to a higher plan with more minutes included. Looking for more than 1000 minutes per month? Contact our sales team to find the plan you need.
A free 7-day trial is available to all new customers. That way you can try all the features before you even need to buy. Remember to upgrade your account before the end of the trial period to keep using the platform and accessing all the features. You can select the plan that suits you and upgrade your account in the platform.
Transcription accuracy depends on many factors. Our transcription is supported by Artificial intelligence (AI). Although AI technology has made huge advances in recent years, it is not optimal in every situation. The greatest factor of accuracy is the quality of the recording. If your audio has a lot of background noise the accuracy is likely to suffer. If there is little background noise, you use a professional mic for clear audio and one person speaks at a time, your transcription will be much more accurate. Learn more about the automatic transcription feature.
Storage is dependant on the plan you choose. Business and Enterprise plans can opt to purchase additional storage if needed. Discover our plans and features.
The maximum file size you can upload for automatic transcription depends on your subscription plan. You can find more details about Subly Plans on our plans and features page
All our content and user content is saved in the Cloud. Public Cloud Providers are one of the most secure services in the world and they maintain very high levels of security standards. When we develop our product we make sure to keep the high standards. We are constantly optimising and improving where needed and working with Engineers of our Cloud Providers very closely to ensure no data or content is compromised.
We take security very seriously at Subly, for our users and infrastructure. Subly is built on major suppliers which means we use the best practices, security measures and tools.
Video recorded on newer iPhones or iPads are usually saved in HEVC (High Efficiency Video Coding) format to take up less space on the device. This format of video has limited support on Subly and so may lead to some discolouration of the video. If you are wanting to burn subtitles onto your video, we recommend first exporting your HEVC to a more compatible H.264 format before uploading to Subly. Please see details from Apple https://support.apple.com/en-us/HT207022
If you still think this is a Subly issue, contact us directly.
Our transcription uses AI and the quality of the transcription really depends on the quality of the audio; the spoken language, pronunciation, and background noise. We are constantly improving the transcription quality and striving for 100% accuracy in the future. Because of many factors that we can't influence, the transcription may not be 100% accurate. That’s why we've built an easy-to-use platform so you can make any edits you need to, in seconds. Log into your Subly account and correct any mistakes in minutes.
We're sorry you're having problems. The first step, try to log out and back in. The next step is to try a different browser. If that doesn't work, please email email@example.com with a screenshot of your error message and any details. The team is always ready to help you find a fix. Keep in mind that the translation feature is available only with Premium and Business subscriptions.
We're sorry you're having problems. First step is to check if your file is the correct format, extension and size. Then try to log out and back in. Next step is to try a different browser. If that doesn't work, please email firstname.lastname@example.org with a screenshot of your error message and any details.
The reset password link only works for users who entered an email and password to sign up. Check to see if you signed up with your Google account instead. If that doesn't work, please email email@example.com
Don’t worry, sometimes our reset emails end up in your spam folder. Check there first, if you still can't find it please let us know at firstname.lastname@example.org and one of our team will be in touch.
Don’t worry, sometimes our emails end up in your spam folder. Check there first, if you still can't find it please let us know at email@example.com and one of our Subly Superheroes will be in touch.
Your feedback is always useful, please email firstname.lastname@example.org if you spot something that needs to be fixed.
We love to help and hear your feedback and suggestions. It all helps us to keep building an even better SaaS product for you. The Subly Superheroes are available at email@example.com. Contact us and we’ll make sure to get back to you as soon as we can!
Sure! You can collaborate with teams members and save time subtitling or translating content. With a Business or Enterprise plan, you add additional named users to the plan. Learn more about features our plans include.
You can create and edit subtitles online with the Subly editor. See Subly audio and video captioning.
Subly supports transcription in various languages. We support transcription of different dialects in English, but also our foreign language transcription includes:
Learn more about how to automatically transcribe audio and video.
Your existing plan will be cancelled and your new plan will be effective immediately. Remaining minutes from your previous plan will be rolled into the new plan. Your monthly billing date will be updated to the date you made changes to your plan. Speak to our support team if you need any help.
We don't offer refunds. You can try before you buy with a 7-day free trial period, so you can decide if we are the right product for you! Check our pricing and plans. If you cancel a plan, you will have access to all of the features until the end of your billing period and then you'll no longer be invoiced/charged.
Do you really have to go? Log in to your Subly account and go to your Settings (you can find it by clicking your profile icon top right). Select Delete user account to leave us. Be sure you really want to, once you've deleted your account there’s no getting your content back.
Do we really have to break up? Maybe just take a break and you'll soon miss us! But seriously, to cancel your paid subscription at any time from within your account . Speak to our support team if you need any help.
If you delete your account by mistake please contact our support team within 24hrs so that we can reinstate it for you. Please note that deleted accounts cannot be recovered after 30 days.
Your existing plan will remain active until the end of your billing period for your subscription. Your new plan will be effective from the end of your current plan's billing period. Remaining minutes from your previous plan will be rolled into the new plan. Your monthly billing date will be updated to the date you made changes to your plan. Speak to our support team if you need any help.
Go to my.getsubly.com/login and either enter your email and password or use the 'Sign in with Google' button. You'll need to use the method you signed up with. Speak to our support team if you need any help.