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All Questions in


Do you have an annual plan?

Yes, we have annual or monthly plans for all the paid subscriptions. You'll receive up to 20% off when subscribing to an annual plan. Discover our plans and features.

How can I get more minutes for my subtitling?

Log in to your Subly account and go to your Settings (you can get there by clicking your profile icon in the top right). Select Explore plans and choose the plan and minutes you need. Easy-peasy. Looking for more than 1000 minutes per month? Contact our sales team to find the plan you need.

Do you offer a trial for paid plans?

A free trial is available to all new customers. That way you can try all the features before you even need to buy. Remember to upgrade your account before the end of the trial period to keep using the platform and accessing all the features. You can select the plan that suits you from the Explore Plans section within your account.

How accurate is automatic transcription with Subly?

Transcription accuracy depends on many factors. Our transcription is supported by Artificial intelligence (AI). Although AI technology has made huge advances in recent years, it is not optimal in every situation. The greatest factor of accuracy is the quality of the recording. If your audio has a lot of background noise the accuracy is likely to suffer. If there is little background noise, you use a professional mic for clear audio and one person speaks at a time, your transcription will be much more accurate. Learn more about the automatic transcription feature.

How much storage do I have for my video and audio content?

The storage you have on Subly depends on the plan you select, ranging from 1GB to 200+ GB. Discover our plans and features.

How large can my file be when uploading?

The maximum file size you can upload for automatic transcription depends on your subscription plan. You can find more details about Subly Plans on our plans and features page

Didn't find exactly what you're looking for or have a question?

We’re here to help. Our team offer email support Monday to Friday and we always try to reply to you within 48 hours.

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