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Video recorded on newer iPhones or iPads are usually saved in HEVC (High Efficiency Video Coding) format to take up less space on the device. This format of video has limited support on Subly and so may lead to some discolouration of the video. If you are wanting to burn subtitles onto your video, we recommend first exporting your HEVC to a more compatible H.264 format before uploading to Subly. Please see details from Apple https://support.apple.com/en-us/HT207022

If you still think this is a Subly issue, contact us directly.

Our transcription uses AI and the quality of the transcription really depends on the quality of the audio; the spoken language, pronunciation, and background noise. We are constantly improving the transcription quality and striving for 100% accuracy in the future. Because of many factors that we can't influence, the transcription may not be 100% accurate. That’s why we've built an easy-to-use platform so you can make any edits you need to, in seconds. Log into your Subly account and correct any mistakes in minutes.

We're sorry you're having problems. The first step, try to log out and back in. The next step is to try a different browser. If that doesn't work, please email support@getsubly.com with a screenshot of your error message and any details. The team is always ready to help you find a fix. Keep in mind that the translation feature is available only with Premium and Business subscriptions.

We're sorry you're having problems. First step is to check if your file is the correct format, extension and size. Then try to log out and back in. Next step is to try a different browser. If that doesn't work, please email support@getsubly.com with a screenshot of your error message and any details.

The reset password link only works for users who entered an email and password to sign up. Check to see if you signed up with your Google account instead. If that doesn't work, please email support@getsubly.com

Don’t worry, sometimes our reset emails end up in your spam folder. Check there first, if you still can't find it please let us know at support@getsubly.com and one of our team will be in touch.

Don’t worry, sometimes our emails end up in your spam folder. Check there first, if you still can't find it please let us know at support@getsubly.com and one of our Subly Superheroes will be in touch.

Your feedback is always useful, please email support@getsubly.com if you spot something that needs to be fixed.

We love to help and hear your feedback and suggestions. It all helps us to keep building an even better SaaS product for you. The Subly Superheroes are available at support@getsubly.com. Contact us and we’ll make sure to get back to you as soon as we can!