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Subly goes beyond basic auto-captions by ensuring complete accessibility and compliance with standards like EAA, WCAG, ADA, and ACA. It provides tools to edit and enhance captions and subtitles, customize their appearance, and translate them for a global audience. Subly supports detailed closed captions, including non-speech elements like sounds and actions, giving users ultimate control over their content. Additionally, Subly enables audio descriptions and color contrast adjustments, making it a versatile solution for companies aiming to cater to diverse needs. The platform's ability to generate detailed transcripts also aids in documentation, SEO, and content repurposing, making it an ideal choice for ensuring comprehensive accessibility in company calls, recordings, meetings, and events.
Auto-captions from Microsoft, Google, and Zoom are generated in real-time using their speech recognition technology during meetings, video calls, and webinars, providing basic accessibility features. However, these auto-captions often lack accuracy and control, potentially causing embarrassment to brands and individuals. They also fail to provide the detailed closed captions required by the deaf and hard of hearing, as they only capture speech and miss other important sounds like [door opening] or [dog barking]. In contrast, Subly offers a comprehensive solution by allowing users to upload or connect recordings from these platforms to generate complete transcripts, add and customize subtitles and captions, create audio descriptions, and translate content into multiple languages. Subly's AI-generated transcriptions and easy-to-use editor require no technical expertise, and users can collaborate with their team for improved accuracy or utilize Subly Human Services for professional assistance.
Subly is browser-based, so you do not need to download any software. We support all major browsers, including Safari, Edge, and Chrome.
Subly offers transcription, translation and subtitle translation in 255 languages.
We don't offer monthly plans, but our Personal Plan allows you to just purchase minutes as and when you need them. Discover our plans and features.
Video File Types
You can download videos in the following formats:
Subtitle File Types
Subtitle files are available in these formats:
Transcript File Types
Transcripts can be downloaded in:
Audio File Types
Audio files are available for download in:
By using the appropriate file types, you ensure compatibility and accessibility for your videos, subtitles, transcripts, and audio files.
We believe your video content should be available for your audience whenever you'd like to share it with. We have the Subly share feature for you to share a public link with whoever you choose when you've finished editing your video. You don't have to share the link if it's not for public use. Subly has many other interesting features. Check out different plans and what they offer.
You can share the preview video straight social media platforms or via email. To access the preview, click the share button inside the editor and then copy link. Please vote for what you’d like to see next or leave your suggestions on our Roadmap.
Use the Subly editor to download video or audio files with subtitles or captions. Once you've finished editing your video or audio file, simply click the download button in the top right and select the sizes and formats you require. You can download for use as open captions or closed captions by selecting MP4, SRT, VTT, TTML, or XML file formats. We also support TXT and DOCX files if you want to download the transcription only. Then, click download, and your files will download to your device.
Use Subly to merge SRT with MP4 online. If you already have an SRT file, you can add this to a video (.MOV or MP4) that you have uploaded to Subly. Once uploaded you can edit if needed, or just use it as it is. Just look for the tool icon in the editor screen to find the option to upload your own SRT file.
Once you download your video, it will have your SRT file burned into it unless you choose a different download option. Learn more about Subly's caption generator.
When you've finished with your editing you simply hit the download button and select the types of files you'd like to download, including VTT and SRT as options. Learn more about our automatic video captioning feature.
Upload a video and go to the editor, then select the ‘Size’ tab and choose the size you need. Pick from 16:9, 9:16, 1:1 or 4:5. This will help with all your favourite platforms like YouTube, Facebook, Instagram, Twitter, LinkedIn, TikTok, Snapchat and Pinterest.
You can change the timestamps in the subtitle editor or on the video timeline. Easily add, edit or delete timestamps too whilst keeping them in sync.
Your minute budget is spent based on the duration of the video/audio content you upload and the number of actions you are performing on it.
For example:
If you have a 4-minute-long video and you upload it for transcription, that will deduct 4 minutes from your time budget.
If you decide to translate that content into French, that will “cost” you another 4 minutes.
Want it in Spanish? That’s 4 more minutes out of your budget.
In total, if you transcribe a 4-minute video and translate it into 2 languages, that’s going to deduct 12 minutes from your budget: 4 for transcription and 4 more for each of the translations – 3x4 minutes is 12 minutes.
If you’re on a Enterprise plan, we can be flexible about how you spend your minutes. Contact us to talk about it.
We currently support .mp4 or .mov for video and any audio files. You can even upload your audio file, add an image to it and turn it into a powerful .mp4 file with subtitles. If your file format doesn’t match, you can use a free 3rd party converter. Learn more about converting audio to video.
You can automatically translate subtitles into over 70 languages. Find all the languages we support here. To learn how to translate subtitles with Subly, visit our subtitle translation page.
Of course, we're here to help you get your content in any language you need. You can transcribe different videos in the original language spoken to translate to over 70 languages. When you're happy with your original transcription you just select translation and choose the other languages you'd like to repurpose your content in. Learn more about how the automatic subtitle translator works.
If you need more minutes you can purchase additional minutes with your plan, or you can upgrade to a higher plan with more minutes included. Looking for more than 1000 minutes per month? Contact our sales team to find the plan you need.
We don’t offer a free trial, but we do provide a live demo to walk you through the platform and its features. You’ll also receive a sample report so you can see the kind of insights and checks our AI Accessibility Agent provides. When you're ready, you can choose the plan that best suits your needs.
Transcription accuracy depends on many factors. Our transcription is supported by Artificial intelligence (AI). Although AI technology has made huge advances in recent years, it is not optimal in every situation. The greatest factor of accuracy is the quality of the recording. If your audio has a lot of background noise the accuracy is likely to suffer. If there is little background noise, you use a professional mic for clear audio and one person speaks at a time, your transcription will be much more accurate. Learn more about the automatic transcription feature.
Storage is dependant on the plan you choose. Business and Enterprise plans can opt to purchase additional storage if needed. Discover our plans and features.
The maximum file size you can upload for automatic transcription depends on your subscription plan. You can find more details about Subly Plans on our plans and features page
We use active directory services to manage our users and don't store any sensitive user details in our database due to security measures. Such services have handled user data, access level management and are designed for scalability. Companies around the world use the same services and Subly follows the same principles. If you need our support to edit your videos online, you can request our support and we can help. For further details please see our Privacy Policy.
All our content and user content is saved in the Cloud. Public Cloud Providers are one of the most secure services in the world and they maintain very high levels of security standards. When we develop our product we make sure to keep the high standards. We are constantly optimising and improving where needed and working with Engineers of our Cloud Providers very closely to ensure no data or content is compromised.
You will be the only person to access your videos unless you share your user account details or invite teammates. Our team will have access to user accounts and content for the sole purpose of developing new features or helping you with support issues.Our team keeps all data and content private. If you'd like to learn more about how we secure your personal information, please see our Privacy Policy
We take security very seriously at Subly, for our users and infrastructure. Subly is built on major suppliers which means we use the best practices, security measures and tools.
All files uploaded to Subly are encrypted and not accessible to the public. We will always work to have the best security practices to protect confidential information. We pride ourselves on this. For further details please see our Privacy Policy.
Video recorded on newer iPhones or iPads are usually saved in HEVC (High Efficiency Video Coding) format to take up less space on the device. This format of video has limited support on Subly and so may lead to some discolouration of the video. If you are wanting to burn subtitles onto your video, we recommend first exporting your HEVC to a more compatible H.264 format before uploading to Subly. Please see details from Apple https://support.apple.com/en-us/HT207022
If you still think this is a Subly issue, contact us directly.
Our transcription uses AI and the quality of the transcription really depends on the quality of the audio; the spoken language, pronunciation, and background noise. We are constantly improving the transcription quality and striving for 100% accuracy in the future. Because of many factors that we can't influence, the transcription may not be 100% accurate. That’s why we've built an easy-to-use platform so you can make any edits you need to, in seconds. Log into your Subly account and correct any mistakes in minutes.
We're sorry you're having problems. The first step, try to log out and back in. The next step is to try a different browser. If that doesn't work, please email support@getsubly.com with a screenshot of your error message and any details. The team is always ready to help you find a fix. Keep in mind that the translation feature is available only with Premium and Business subscriptions.
We're sorry you're having problems. First step is to check if your file is the correct format, extension and size. Then try to log out and back in. Next step is to try a different browser. If that doesn't work, please email support@getsubly.com with a screenshot of your error message and any details.
The reset password link only works for users who entered an email and password to sign up. Check to see if you signed up with your Google account instead. If that doesn't work, please email support@getsubly.com
Don’t worry, sometimes our reset emails end up in your spam folder. Check there first, if you still can't find it please let us know at support@getsubly.com and one of our team will be in touch.
Don’t worry, sometimes our emails end up in your spam folder. Check there first, if you still can't find it please let us know at support@getsubly.com and one of our Subly Superheroes will be in touch.
Your feedback is always useful, please email support@getsubly.com if you spot something that needs to be fixed.
We love to help and hear your feedback and suggestions. It all helps us to keep building an even better SaaS product for you. The Subly Superheroes are available at support@getsubly.com. Contact us and we’ll make sure to get back to you as soon as we can!
Sure! You can collaborate with teams members and save time subtitling or translating content. With a Business or Enterprise plan, you add additional named users to the plan. Learn more about features our plans include.
You can create and edit subtitles online with the Subly editor. See Subly audio and video captioning.
Yes, Subly supports transcription in various languages. You can see all the languages we support here.
Your existing plan will be cancelled and your new plan will be effective immediately. Your billing date will be updated to the date you made changes to your plan. Speak to our support team if you need any help.
We don't offer refunds. You can try before you buy with a 7-day free trial period, so you can decide if we are the right product for you! Check our pricing and plans. If you cancel a plan, you will have access to all of the features until the end of your billing period and then you'll no longer be invoiced/charged.
Do you really have to go? Log in to your Subly account and go to your Settings (you can find it by clicking your profile icon top right). Select Delete user account to leave us. Be sure you really want to, once you've deleted your account there’s no getting your content back.
Do we really have to break up? Maybe just take a break and you'll soon miss us! But seriously, to cancel your paid subscription at any time from within your account . Speak to our support team if you need any help.
If you delete your account by mistake please contact our support team within 24hrs so that we can reinstate it for you. Please note that deleted accounts cannot be recovered after 30 days.
Your existing plan will remain active until the end of your billing period for your subscription. Your new plan will be effective from the end of your current plan's billing period. Your billing date will be updated to the date you made changes to your plan. Speak to our support team if you need any help.
Go to my.getsubly.com/login and either enter your email and password or use the 'Sign in with Google' button. You'll need to use the method you signed up with. Speak to our support team if you need any help.
Subly is not free. There is an option of a free 7-day trial period, as well as flexible Personal Plan in case you only have one simple project you need to use Subly for. Learn more about our pricing and plans page.
We’re here to help. Our team offer email support Monday to Friday and we always try to reply to you within 48 hours.
