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More than 7,000 teams around the world rely on Subly. Let's explore how we can help you.

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Sales

Speak with our sales team and see how Subly integrates with your business’ todo

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Support

Need help with Subly? Want to report a bug? Submit a support ticket today

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General

Have questions around our products or simply want to say “hi”?

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See how top creators use Subly

Watch our latest tutorials for tips on your content

How to automatically subtitle, style and resize your content in a few clicks

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Welcome to automatic subtitling from Subly CEO Holly Stephens

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Why you need subtitles for audiences with sound off

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How to get subtitles for your videos fast - Oyinkro Kagbala

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Q&A

I need help, how can I contact the Subly team?

We love to help and hear your feedback and suggestions. It all helps us to keep building an even better SaaS product for you. The Subly Superheroes are available at support@getsubly.com. Contact us and we’ll make sure to get back to you as soon as we can!

How do I report an error to Subly?

Your feedback is always useful, please email support@getsubly.com if you spot something that needs to be fixed.

Why haven't I received a verification email?

Don’t worry, sometimes our emails end up in your spam folder. Check there first, if you still can't find it please let us know at support@getsubly.com and one of our Subly Superheroes will be in touch.

Why can't I reset my password if I sign into Subly with Google?

The reset password link only works for users who entered an email and password to sign up. Check to see if you signed up with your Google account instead. If that doesn't work, please email support@getsubly.com

What video and audio files does Subly support?

We currently support .mp4 or .mov for video and any audio files. You can even upload your audio file, add an image to it and turn it into a powerful .mp4 file with subtitles. If your file format doesn’t match, you can use a free 3rd party converter. Learn more about our audio to video feature.

How do I download my video or audio file with subtitles?

Use Subly editor to download video or audio files with subtitles. Once you've finished editing your video or audio, simply click the download button top right and select the sizes and formats (video, SRT, VTT or TXT) you need. Then click download, your files will download to your device or to Google Drive. Check out out tutorials for more info

How do I spend my minutes?

Your minute budget is spent based on the duration of the video/audio content you upload and the number of actions you are performing on it.
For example:
If you have a 4-minute-long video and you upload it for transcription, that will deduct 4 minutes from your time budget.
If you decide to translate that content into French, that will “cost” you another 4 minutes.

Want it in Spanish? That’s 4 more minutes out of your budget.
In total, if you transcribe a 4-minute video and translate it into 2 languages, that’s going to deduct 12 minutes from your budget: 4 for transcription and 4 more for each of the translations – 3x4 minutes is 12 minutes.

Check out our Pricing and Plans. If you’re on a Business plan, we can be flexible about how you spend your minutes. Contact us to talk about it.

How much does a Subly subscription cost?

You can check the Pricing section for more information. We have flexible subscriptions for everyone. You can test the paid plans by using the free trial period, as well as a paid one-use option in case you only have one simple project you need to use Subly for. Contact us if you need more information or want to talk about a customised Business plan.