Frequently Asked Questions

All Questions in


What video and audio files does Subly support?

We currently support .mp4 or .mov for video and any audio files. Soon you'll be able to convert audio to video too if you usually only record audio. If your file is a different format you can use a free 3rd party convertor.

Can I upload my videos from Google drive and save back to Google drive?

You can use Subly with Google Drive to download and upload your files. Permissions are only required for the 'Upload from Google Drive' and 'Save to Google Drive' features. If you don't click on those buttons, Subly will have no permissions at all for your Google Drive.

Can I change the timestamps on my video?

You can change the timestamps on your videos in the subtitles editor. You can add, edit and delete timestamps too.

Can I style my video?

Sure you can style your subtitles, headlines and add your own brand logo to your video.

How can I speed up my editing?

To speed up your editing even more, you can use style templates in Subly to save the colours and styles you usually choose and select in just one click over and over again.

Can I add a border to my videos?

Yes you can select fit with border when editing your video to move your subtitles to the border and give the main frame more space.

Can I remove the Subly watermark?

We'd love for you to keep it to help others to discover Subly too. But, you can remove the watermark from your video if you've subscribed to a paid plan. Simply go to the ‘Logo’ tab once you've uploaded a video and toggle to keep or remove it.

Can I resize my video for social?

Yes, you're in the right place! You'll need a Subly Pro plan to resize your video content in different aspect ratios. Simply upload a video and go to the editor, you can then select the ‘Size’ tab and choose the size you need. Pick from 16:9, 9:16, 1:1 or 4:5. This will help with all your favourite platforms like YouTube, Facebook, Instagram, Twitter, LinkedIn, TikTok, Snapchat and Pinterest.

How do I export SRT or VTT files in Subly?

When you've finished with your editing you simply hit the download button and select the types of files you'd like to download, including VTT and SRT as options.

How do I download my video or audio file with subtitles?

Once you've finished editing your video or audio, simply click the download button top right and select the sizes and formats (video, SRT, VTT or TXT) you need. Then click download, your files will download to your device or to Google Drive.

How can I share my video straight to other platforms?

We haven't enabled sharing to social or content platforms for the moment, but we are working hard on new features. Please vote for what you’d like to see next or leave your suggestions on our Roadmap.

How can I suggest a new feature to improve my content?

We always love to hear your suggestions on how we can improve our product. Please submit your idea or vote for new features on our Roadmap page.

Can I share a public link with someone not using Subly?

We believe your video content should be available for your audience whenever you'd like to share it with. We have the Subly share feature for you to share a public link with whoever you choose when you've finished editing your video. You don't have to share the link if it's not for public use.

What file types can I download to?

You can download subtitled videos and your original video in different aspect ratios. You can also download TXT files, useful for repurposing your audio or video to text. VTT and SRT files are also available if you use other tools for video editing alongside Subly, or need to upload the subtitles separately on social media.

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