Your existing plan will be cancelled and your new plan will be effective immediately. Remaining minutes from your previous plan will be rolled into the new plan. Your monthly billing date will be updated to the date you made changes to your plan. Speak to our support team if you need any help.
As we offer flexible rolling monthly subscription and annual plans, we don't offer refunds. You can also try before you buy and sign up for a 7-day trial period, so you can decide if we are the right product for you! Check our pricing and plans. If you cancel a plan, you will have access to all of the features until the end of your billing period and then you'll be moved to a Free plan and no longer invoiced.
Do you really have to go? Log in to your Subly account and go to your Settings (you can find it by clicking your profile icon top right). Select Delete user account to leave us. Be sure you really want to, once you've deleted your account there’s no getting your content back.
Do we really have to break up? Maybe just take a break and you'll soon miss us! But seriously, to cancel your paid subscription, log in to your Subly account and go to your Settings (you can get there by clicking your initial top right). Look for Subscription and select change plan. This will cancel your subscription at the end of your billing cycle which means you will not be charged again but you will still have access for the rest of your billing cycle. Speak to our support team if you need any help.
If you delete your account by mistake please contact our support team within 24hrs so that we can reinstate it for you. Please note that deleted accounts cannot be recovered after 30 days.
Your existing plan will remain active until the end of your billing period for your subscription. Your new plan will be effective from the end of your current plan's billing period. Remaining minutes from your previous plan will be rolled into the new plan. Your monthly billing date will be updated to the date you made changes to your plan. Speak to our support team if you need any help.
Go to my.getsubly.com/login and either enter your email and password or use the 'Sign in with Google' button. You'll need to use the method you signed up with. Speak to our support team if you need any help.
Even though we used to have an option for a free plan, it is not the case anymore. Subly is not free. There is an option of a free trial period, as well as a paid one-use option in case you only have one simple project you need to use Subly for. Learn more about our pricing and plans page.
We’re here to help. Our team offer email support Monday to Friday and we always try to reply to you within 48 hours.
