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All Questions in


Can I share a public link with someone not using Subly?

We believe your video content should be available for your audience whenever you'd like to share it with. We have the Subly share feature for you to share a public link with whoever you choose when you've finished editing your video. You don't have to share the link if it's not for public use. Subly has many other interesting features. Check out different plans and what they offer.

How can I suggest a new feature to improve my content?

We always love to hear your suggestions on how we can improve our product. Please submit your idea or vote for new features on our Roadmap page.

How can I share my video straight to other platforms?

We haven't enabled sharing to social or content platforms for the moment, but we are working hard on new features. Please vote for what you’d like to see next or leave your suggestions on our Roadmap.

What happens with the minutes I don’t spend in one month? Do they roll over?

No, the unused minutes from one month won’t roll over into the following month. However, your monthly time budget will refresh.
For example:
Let’s say you are on a 500-minute monthly plan. So, you have 500 minutes in January and you spend 450 minutes by the end of the month. On February the 1st, your remaining 50 unused minutes will be deleted, and you’ll get your monthly budget of brand new 500 minutes. These will be available to you until the 1st of March, etc.

If you’re on a Business plan, we can be flexible about how you spend your minutes. Contact us to talk about it.

How do I spend my minutes?

Your minute budget is spent based on the duration of the video/audio content you upload and the number of actions you are performing on it.

For example:
If you have a 4-minute-long video and you upload it for transcription, that will deduct 4 minutes from your time budget.
If you decide to translate that content into French, that will “cost” you another 4 minutes.
Want it in Spanish? That’s 4 more minutes out of your budget.
In total, if you transcribe a 4-minute video and translate it into 2 languages, that’s going to deduct 12 minutes from your budget: 4 for transcription and 4 more for each of the translations – 3x4 minutes is 12 minutes.

If you’re on a Business plan, we can be flexible about how you spend your minutes. Contact us to talk about it.

Can I upload my videos from Google drive and save back to Google drive?

You can use Subly with Google Drive to download and upload your files, with your Premium and Business plans. Permissions are only required for the 'Upload from Google Drive' and 'Save to Google Drive' features. If you don't click on those buttons, Subly will have no permissions at all for your Google Drive. Check what other features you can find in our Premium and Business Plans.

How do I translate subtitles into another language with Subly?

You can translate to over 67 languages automatically. See our subtitle translation page.

How do I add and edit subtitles?

You can create and edit subtitles online with the Subly editor. See Subly audio and video captioning.

Didn't find exactly what you're looking for or have a question?

We’re here to help. Our team offer email support Monday to Friday and we always try to reply to you within 48 hours.

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